Privacy policy

1. Who we are

Meal Possible is a product of Gather and Learn, LLC ("we", "us"). This policy covers the Meal Possible website, web app and mobile apps (the "Service"). We are responsible for the personal information described here. Our Terms of Service and Cookie Policy also apply.

2. Information we collect

• Account information. Your name, email address and password (stored only in a form that can't be read back), your household's name, and the people you add to it, such as a child's name and date of birth.
• Health and wellness information you choose to log. For example food and meals, symptoms, digestion and stool, supplements, mood and energy, desire and intimacy, menstrual cycles, your diet stage, allergies and foods you avoid, goals, journal entries, and the check-ins and questions you share with a partner. You decide what to log.
• Photos you add to a meal, a stool entry, a barcode scan, a recipe or a chat with the assistant.
• Payment information. If you subscribe, Stripe collects your payment details. We never see or store your full card number.
• Device and usage information. Your IP address, browser or device type, and when you sign in, which we keep to protect your account. On our website and web app, Google Analytics records the pages you visit and general device information.
• Messages you send us, such as emails to support.

We collect this when you enter it, when you use the Service, and through the cookies described in our Cookie Policy.

3. How we use your information

• To provide the Service: planning meals, keeping your logs and journal, showing your trends, and running the AI features you use.
• To share information with the people you choose, such as members of your household, a partner you pair with or your coach, as the app's sharing settings allow.
• To run your account: signing in, keeping it secure, and sending account emails and the notifications you choose.
• To answer you when you contact us.
• To understand, in aggregate, how the Service is used so we can fix and improve it.
• To meet our legal obligations and protect the Service and its members.

We don't sell your personal information. We don't use your health information for advertising or marketing, or share it with advertisers or data brokers, and we don't track you across other companies' apps or websites.

4. AI features and photo analysis

The assistant, photo analysis, suggested entries, and journal reflections and search use AI. To give you a result, the information involved, such as your message, the photo you add or a journal entry, is sent to an AI model.

• Our AI models are privately deployed in our own cloud environment, run for us by our hosting provider (Section 5). What you send them is used only to produce your result. It is not used to train AI models, ours or anyone else's, and it is not shared with the companies that develop the models.
• You can turn photo analysis off. Switch off "AI photo analysis" in your account settings and no photo you add is sent to an AI model. Features that read photos stop working until you turn it back on.
• AI apps you connect. If you connect your own AI app, such as Claude or ChatGPT, to your account, the information it asks for goes to that app's provider and is governed by their privacy policy. You choose what it can access and can disconnect it at any time.

5. Companies that handle data for us

These companies handle information for us to run the Service:

• Microsoft Azure hosts the Service: our servers, database, file storage, email delivery and private AI models.
• Stripe processes subscription payments.
• Google Analytics measures visits to our website and web app.

Each may use your information only to provide its service to us, and must protect it at least as well as this policy does. We may also disclose information when the law requires it, to protect someone's safety, or as part of a merger or sale of our business, in which case this policy continues to apply to it.

6. Keeping and deleting your information

• We keep your information while your account is open.
• You can delete your account at any time from your account settings in the app. Your information is deleted from our systems straight away, and the copies in our backups are removed as those backups expire, within 35 days. If other adults remain in your household, it keeps what it shares, such as meal plans and recipes, and any children you look after pass to another adult in it.
• After a deletion we keep only a record that the account was deleted, with none of its content, and anything the law requires us to keep.
• To withdraw your consent to our use of your information, turn off the feature in question, delete your account, or email us.

7. Your choices and rights

• Download your data: in your account settings, "Download your data" gives you a copy of the records in your account as a file.
• Correct or delete it: edit or delete entries in the app, or delete your account (Section 6).
• AI photo analysis: turn it off in your account settings (Section 4).
• Email and notifications: use the unsubscribe link in any notification email or your notification settings. Account and security emails continue while your account is open.
• Cookies: see our Cookie Policy.

Depending on where you live, for example the EU, the UK or California, you may have further rights to access, correct, delete or move your information, or to object to how we use it. To use them, email info@mealpossible.com. We will answer within the time the law requires, and we won't treat you differently for asking.

8. Children

Accounts are for adults. A parent or guardian may add a child to their household and manages the child's information: they can view, change and download it, delete the child's entries, and ask us at any time to delete everything about the child, which is also deleted with the household. We don't knowingly collect information directly from children under 13; if we learn that we have, we delete it.

9. Security and where we process data

We encrypt information in transit and at rest, limit access to the people who need it to run and support the Service, and keep records of sign-ins. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires. We are based in the United States, and your information is stored and processed there.

10. Changes to this policy

We will post any change here with a new date. Before a significant change takes effect, we will tell you in the app or by email.

11. Contact us

Questions or requests about your privacy: email info@mealpossible.com. Gather and Learn, LLC makes and operates Meal Possible.